KLASSY WELLNESS PRIVATE LIMITED
Effective Date: 19/05/2026
KLASSY WELLNESS PRIVATE LIMITED (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services, in compliance with applicable laws including the Digital Personal Data Protection Act, 2023 (DPDP Act), India.
By accessing or using our website, you agree to the terms of this Privacy Policy and consent to the collection and use of your information as described below.
1. Information We Collect
We may collect the following types of personal information:
- Full name
- Phone number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information (processed securely via payment gateways)
- Communication submitted through contact forms or email
We may also collect non-personal data such as IP address, browser type, device information, and website usage analytics.
2. Purpose of Data Collection
We collect and use your data for the following purposes:
- Processing and delivering orders
- Providing customer support
- Managing payments and refunds
- Sending order updates and service communications
- Improving website performance and user experience
- Marketing and promotional activities (only with consent)
- Legal and regulatory compliance
3. Legal Basis & Consent (DPDP Act Compliance)
Under the Digital Personal Data Protection Act, 2023, we process your personal data only with your free, informed, specific, and unambiguous consent.
By submitting your information on our website, you consent to:
- Collection and storage of your personal data
- Use of your data for order processing and services
- Communication via email, SMS, or phone for service-related updates
You may withdraw your consent at any time by contacting us at our official email address. Withdrawal of consent may affect our ability to provide certain services.
4. Data Retention Policy
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Order and transaction data: retained as required by law and tax regulations
- Customer support records: retained for service improvement and dispute resolution
- Marketing data: retained until consent is withdrawn
Once data is no longer required, it is securely deleted or anonymized.
5. Children’s Privacy
Our services are strictly intended for individuals aged 18 years and above.
We do not knowingly collect personal data from anyone under the age of 18. If we become aware that data has been collected from a minor, we will take immediate steps to delete such information.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze traffic and usage behavior
- Personalize user experience
You can control or disable cookies through your browser settings.
7. Data Sharing & Disclosure
We do not sell or rent your personal data.
We may share your information only with:
- Payment gateway providers
- Delivery and logistics partners
- IT and hosting service providers
- Government or legal authorities, if required by law
All third-party partners are required to maintain confidentiality and data protection standards.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
However, no system is 100% secure, and we cannot guarantee absolute security.
9. Your Rights Under DPDP Act
You have the right to:
- Access your personal data
- Request correction or updates
- Request deletion of your data (subject to legal obligations)
- Withdraw consent at any time
- File complaints regarding data usage
10. Grievance Redressal Officer
In compliance with the DPDP Act, we have appointed a Grievance Redressal Officer:
Name: Arjun Mehta
Email: grievance@klassywellness.com
Phone: +91 9898998909
Address: Fourth Floor, Office No. 411, Amba Tower, Plot No. 2, Community Center, D.C. Chowk, Rohini Sector 9, New Delhi, North West Delhi, Delhi – 110085
You may contact the Grievance Officer for any concerns regarding your personal data.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updates will be posted on this page with a revised effective date.
13. Contact Us
KLASSY WELLNESS PRIVATE LIMITED
Address: Fourth Floor, Office No. 411, Amba Tower, Plot No. 2, Community Center, D.C. Chowk, Rohini Sector 9, New Delhi, North West Delhi, Delhi – 110085
Email: info@klassywellness.com
Phone: +91 9898998909