KLASSY WELLNESS PRIVATE LIMITED
Website: https://www.klassywellness.com
Effective Date: 19/05/2026
At KLASSY WELLNESS PRIVATE LIMITED, we aim to ensure customer satisfaction with every purchase. This Refund & Return Policy explains the conditions for returns, replacements, and refunds.
1. Eligibility for Returns
We accept return requests only under the following conditions:
- Product received is damaged or defective
- Wrong product delivered
- Product is expired or tampered at the time of delivery
Return requests must be raised within 3–7 days of delivery.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Personal care items once used
- Supplements and consumable wellness products once opened
- Sale, discounted, or promotional items (unless damaged or incorrect)
- Products without original packaging
3. Return Process
To initiate a return:
- Contact our support team via email or phone
- Provide order details and clear images/videos of the product
- Our team will verify the request
- If approved, reverse pickup will be arranged (if applicable)
4. Refund Policy
- Refunds are processed only after successful product inspection
- Approved refunds will be credited to the original payment method
- Refund TAT: 3–5 business days after approval
- Shipping charges (if any) are non-refundable
5. Replacement Policy
- In case of damaged or wrong product, replacement may be offered instead of refund
- Replacement will be processed based on stock availability
6. Cancellation Policy
- Orders can be cancelled only before dispatch
- Once shipped, orders cannot be cancelled
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank/payment account again
- Contact your payment provider
- If still unresolved, contact our support team
8. Hygiene & Safety Policy
Due to hygiene reasons, strict return restrictions apply to:
- Skincare products
- Haircare products
- Supplements and wellness items
This ensures safety and quality for all customers.
9. Contact Information
KLASSY WELLNESS PRIVATE LIMITED
Address: Fourth Floor, Office No. 411, Amba Tower, Plot No. 2, Community Center, D.C. Chowk, Rohini Sector 9, New Delhi, North West Delhi, Delhi – 110085
Website: https://www.klassywellness.com
Email: info@klassywellness.com
Phone: +91 9898998909